At Multispin.in, we strive to ensure a hassle-free shopping experience. Please read our Cancellation, Return, and Refund Policy carefully before making a purchase.

1. Cancellation Policy

• Before Shipping:

  • Orders can be canceled before they are shipped.
  • To cancel an order, contact us at care@multispin.in with your order details.
  • A cancellation fee may apply, which will be communicated at the time of cancellation.

• After Shipping:

  • Once the product is shipped, cancellations will not be accepted.

2. Return Policy

• Eligibility for Returns:

  • Returns are accepted only under the following conditions:
    1. The product is damaged or defective upon delivery.
    2. The product is unopened and in its original packaging.
    3. If the product is opened, it must be defective or damaged to qualify for a return.

• Return Window:

  • Returns must be initiated within 7 days of receiving the product.
  • To request a return, contact us at care@multispin.in with proof of purchase and details of the issue.

• Return Shipping Fees:

  • Customers may be responsible for return shipping fees unless the return is due to a mistake or defect caused by us.

3. Refund Policy

• Refunds for Returned Products:

  • Refunds will be processed only after the returned product is inspected and approved.
  • Refunds will be credited to the original payment method within 7-10 business days after approval.

• Non-Refundable Items:

  • Products that have been opened and are not defective or damaged are non-returnable and non-refundable.

4. How to Initiate a Return or Cancellation

• Email us at care@multispin.in with the following details:
  • Order number.
  • Reason for cancellation or return.
  • For returns, include photos of the product and packaging (if applicable).

5. Important Notes

• Original Packaging: Ensure that the product is returned in its original packaging to be eligible for a refund.
• Inspection: All returned items will be inspected to determine their eligibility for a refund.
• Exceptions: No returns or refunds will be processed for items not meeting the above conditions.

6. Contact Us

For questions or assistance, reach out to:
Email: care@multispin.in